A
Vietnamese woman who wrote a bad online review about a restaurant has
entered into a bitter argument with its staff on social media after they
suggested she did not know her own country's cuisine.
Julie
Tran reviewed Vietnamese restaurant in Auckland, New Zealand, giving it
poor feedback for what she said was under-cooked food,
disproportionately high prices and bad service.
She
sat down for a meal of spring rolls, pho - a type of Vietnamese soup,
and pork chop rice with her boyfriend but she she believed the food and
service were not up to standard.
The
restaurant, Miss Saigon Cafe & Restaurant, apologised for the
under-cooked food but also hit back at the 2.5 star review on
Zomato.com.
A
staff member wrote to Ms Tran: 'We only do real Vietnamese food that
our customers come back for time and time again. Sure write about the
pork chop, but don't judge a type of cuisine you know nothing about'.
Ms Tran
then pointed out she had grown up in Vietnam and was confident she knew
what food from the country tasted like and how much she should pay for
it.
'I
also have every reason to believe that I have not been eating FAKE
Vietnamese food in Vietnam for almost my whole life,' she wrote.
She was
then told by the Miss Saigon Cafe & Restaurant Zomato account: 'many
young Vietnamese have no interest in traditional cuisine, which you
demonstrated in your review by not knowing the name of one of the most
popular dishes in the country'.
She
swiftly replied by demonstrating her knowledge of Vietnamese food names
before saying she had named them in English to avoid confusion with
other English speakers on the website.
After criticising they way the issue was handled, she said it was no longer about the food.
'The
food is not a problem anymore, it is now the attitude towards
customers. And if you think that your apology is to precious please keep
it deep deep down your heart coz its not necessary anymore [sic],' Ms
Tran wrote on Zomato.
Angered by the way the issue was handled, she lowered her review to one star.
She said she would never return to the restaurant and recommended nobody else try it.
Her
review also sparked debate on the website, receiving more than 70
comments from supporters and detractors of the restaurant.
A Miss Saigon employee told Daily Mail Australia he was unable to comment and said his manager was busy and unable to comment.
Ms Tran's Zomato account shows she has reviewed 40 establishments, giving mainly four stars or higher for most.
She has only given out one other one star review
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